At ZenterCare, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our medical queue management and appointment booking platform. By using ZenterCare, you consent to the practices described in this policy.
Information We Collect
Depending on how you interact with ZenterCare, we may collect the following types of information:
For Patients
- Full name, phone number, and email address provided during appointment booking or patient registration.
- Appointment and queue token details, including date, time, and assigned medical center/doctor.
- Basic health information provided during consultation (managed by the attending doctor/medical center).
For Doctors & Medical Center Staff
- Name, contact details, professional qualifications, and registration information (e.g., SLMC registration number).
- Medical center details including name, address, operating hours, and services offered.
- Account credentials and role-based access information.
Automatically Collected Information
- Device information, browser type, IP address, and operating system.
- Usage data such as pages visited, features used, and session duration.
- Cookies and similar tracking technologies for analytics and functionality.
How We Use Your Information
We use the collected information for the following purposes:
- To facilitate appointment bookings, queue management, and real-time token status updates.
- To send SMS, email, or push notifications regarding appointments, queue status, and service updates.
- To enable doctors and medical centers to manage their schedules, patients, inventory, and billing.
- To process subscription payments securely through our payment partner, PayHere.
- To improve and personalize the platform experience based on usage patterns.
- To detect, prevent, and address fraud, security issues, or technical problems.
- To provide customer support and respond to inquiries.
Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Payment processing: Payment details are securely handled by PayHere. ZenterCare does not store your full credit/debit card information.
- Service providers: We may share data with trusted third-party services that assist in platform operations, including hosting (Firebase), error tracking (Sentry), and communication services (SMS/email providers). These providers are contractually obligated to protect your data.
- Medical centers & doctors: Patient appointment and queue information is shared with the relevant medical center and attending doctor to facilitate service delivery.
- Legal requirements: We may disclose information if required by law, legal process, or government request.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- HTTPS encryption for all data transmitted between your device and our servers.
- Secure authentication with role-based access control for all platform users.
- Automatic session timeout and inactivity logout for dashboard users.
- Regular security audits and monitoring for unauthorized access.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to continually improving our safeguards.
Cookies and Tracking Technologies
ZenterCare uses cookies and similar technologies to enhance your experience, remember your preferences (such as language selection), and analyze platform usage. You may disable cookies through your browser settings, but this may limit certain features of the platform.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account and associated data.
- Opt out of promotional communications at any time.
To exercise any of these rights, please contact us using the details below.
Children's Privacy
ZenterCare is not intended for use by individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: