Refund Policy

Subscription Plans

ZenterCare operates on a monthly subscription model. When you subscribe to any of our plans (SOLO Starter, SOLO Pro, or Medical Center), you are billed on a recurring monthly basis through our payment partner, PayHere. Your subscription grants you access to the features included in your selected plan for the duration of the billing cycle.

Free Trial

All new subscriptions include a 1-month free trial period. During the free trial, you will not be charged. If you cancel before the trial period ends, no payment will be collected and no refund is necessary.

Cancellations

You may cancel your subscription at any time by contacting our support team. Upon cancellation:

• Your access to ZenterCare services will continue until the end of the current billing cycle.
• No further charges will be made after cancellation takes effect.
• We do not offer partial refunds for unused days within a billing cycle.

Refund Eligibility

Refunds may be issued under the following circumstances:

• Duplicate charges: If you were charged more than once for the same billing period due to a payment processing error.
• Service unavailability: If ZenterCare experienced a prolonged service outage (exceeding 72 consecutive hours) that prevented you from using the platform during your billing cycle.
• Billing error: If you were charged after successfully cancelling your subscription before the renewal date.

Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees for billing cycles where the service was actively used.
• Partial month charges after cancellation within a billing cycle.
• Fees associated with add-on services or SMS/notification credits that have already been consumed.

How to Request a Refund

To request a refund, please contact our support team with your account details and reason for the refund request. We will review your request and respond within 5 business days.

• Email: support@zentercare.com
• WhatsApp: 071 170 1990
• Phone: 071 170 1990

Processing Time

Approved refunds will be processed within 7–14 business days. The refund will be credited back to your original payment method via PayHere. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.